*The SP&S fee is designed to compensate Milk Bands for the services we provide that enable our customers to enjoy our products. The costs associated with these services include labor, materials, packaging, postage, and overhead.
*Shipping: Orders placed on "backorder" will ship on or before the backorder date posted. However your payment will automatically be taken out the same day you place your order. Any customs fees and/or import duties incurred on international delivery are the sole responsibility of the recipient.
*All orders will be charged the same day they are placed, and will ship out on or before the available ship date.
*Shipping Insurance: If your order has shipping insurance on it, we will reship any packages at no cost to you in the event the package is lost by the postal service. Insurance does not cover packages lost to bad addresses provided by the customer.
*Taxes applicable to UT residents only based on the local tax rate. Tax will be added to order after billing address is indicated.
*For Canadian orders, any customs fees and/or import duties incurred on delivery are the sole responsibility of the recipient.
*You can view a copy of our return policy here
*It is the sole responsibility of the buyer to make certain that she or he enters the address correctly. Orders are processed the next business day and address changes cannot be made after a 24 hour increment of the date it was placed. Please double-check the address you are entering and make sure it is valid for USPS shipments, as we do not forward packages and we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
*If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package does get delivered. In the case the item does not get delivered, we charge a re-ship fee to process a new order to be shipped to the correct address.
*Cancellations: Because orders may be mailed out the same day that they are placed we do not allow order cancellations. Please see our refund policy above.